• Software which leads call staff through a series of prompts to collect and store vital information from incoming calls.
• Call reporting in order to identify trends and information needs.
• Real-time recording of action taken by the call staff to minimize duplication of effort.
• Links to campus specific information which can be used by call staff in order to give easy and accurate information.
• Does not require a centralized call center. It helps your existing staff save time while providing better service to students.

In the event of a crisis, accurate communication is your most valuable resource

VersiTech's VersiCall provides an informational resource to allow existing staff to be used during an emergency. The software enables:

• Campus security to update emergency response and current status for call staff in different locations to relay to incoming callers.
• Call scripting is tailored to the specific incident which will ensure that a consistent message is always delivered and current procedures are followed.
• Incoming assistance calls may be prioritized for additional follow-up by specific personnel.